Saturday, 19 December 2020

Christmas and New Year opening times


In order to provide 24 hour care throughout the festive period, we are working with Vets Now to ensure your pets have the best possible care. 

In the event of an emergency during our opening hours (listed below), please call your usual Arden House surgery and you will be advised of what to do next.
  • Ruislip -        01895 633600
  • Greenford  - 0208 813 1028
  • Harefield    - 01895 824 751
If you need to access any emergency care outside of our opening hours, please telephone 01895 633600 and listen carefully to the instructions on the answerphone message.

Vets Now are a dedicated emergency care provider based in Harrow;

Covid-19 update 19/12/2020
In light of the latest news where-by we have entered TIER 4 restrictions, we have decided to defer routine appointments until mid January.Examples of routine appointments are annual wellness checks, adult pet booster vaccinations, routine nail clips, application of flea/worm treatments.
Our veterinary team are here to see any sick or injured pets, patients receiving on-going treatment, puppies/kittens requiring vaccination and pets needing rabies vaccination.
Please do call us if you have any concerns about your pet - we are here to help.

Ruislip surgery opening hours 
  • Monday 21st Dec     9:00 am - 7:30 pm
  • Tuesday 22nd Dec   9:00 am - 7:30 pm
  • Wednes 23rd Dec     9:00 am - 7:30 pm
  • Thursday 24th Dec   9:am - 4:00 pm
  • Christmas Day          CLOSED
  • Boxing Day                CLOSED
  • Sunday 27th Dec      CLOSED
  • Monday 28th Dec     CLOSED
  • Tuesday 29th Dec     9:00 am - 7:30 pm
  • Wednes 30th Dec     9:00 am - 7:30 pm
  • Thursday 31st Dec   9:00 am - 4:00 pm
  • New Year's Day        CLOSED
  • Saturday 2nd Jan     9:00 am - 2:00 pm

Greenford surgery opening hours
  • Monday 21st Dec    9:00 am - 7:00 pm
  • Tuesday 22nd Dec  9:00 am - 4:00 pm
  • Wednes 23rd Dec    9:00 am - 7:00 pm
  • Thursday 24th Dec  9:00am - 3:00 pm
  • Christmas Day         CLOSED
  • Boxing Day               CLOSED
  • Sunday 27th Dec     CLOSED
  • Monday 28th Dec   CLOSED
  • Tuesday 29th Dec   9:00 am - 4:00 pm
  • Wednes 30th Dec   9:00 am - 7:00 pm
  • Thursday 31st Dec 9:00 am - 3:00 pm
  • New Year's Day       CLOSED
  • Saturday 2nd Jan   9:00 am - 12:00 noon

Harefield surgery opening hours
  • Monday 21st Dec 9:00am -12:00 noon  2:00 pm-5:00 pm
  • Tuesday 22nd Dec -   CLOSED
  • Wednes 23rd Dec 9:00am -12:00 noon  2:00pm-5:00 pm
  • Thursday 24th Dec -  CLOSED
  • Christmas Day -         CLOSED
  • Boxing Day -               CLOSED
  • Sunday 27th Dec -     CLOSED
  • Monday 28th Dec -     CLOSED
  • Tuesday 29th Dec    - CLOSED
  • Wed 30th Dec-9:00 am -12:00 noon 2:00pm-5:00 pm
  • Thursday 31st Dec -   CLOSED
  • New Year's Day -         CLOSED
  • Saturday 2nd January - 9:00 am - 12:00 noon

Happy Christmas to all of our lovely clients & their pets.

Further Information on Vets Now

Vets Now are the leading provider of out of hours veterinary care in the UK. Vets Now works alongside your daytime practices to ensure pet owners have access to a vet whenever they need one regardless of the time. Their clinics are open when your daytime practice is closed.

  • Please always call your usual surgery telephone number and if they are closed please listen carefully to the instructions on the answerphone message about how to contact the duty veterinary surgeon.

Who works in the Vets Now clinics?

Fully qualified vets, nurses and receptionists are based in the clinic for the full duration of their shift.
All staff receive regular training with a particular emphasis on emergency and critical care of small animals.
How do you get in touch with Vets Now if you need to use the service?
You can call the usual clinic number (01895 633 600) and listen to an answer machine message giving the number of your local Vets Now clinic. Call the clinic with details of the problem and qualified staff will give you advice on what do.
All telephone calls are logged and recorded for reference purposes.

Can you just phone for advice and how much will that cost?

We have subscribed on your behalf to the Vets Now Out of Hours service. Their trained staff can offer advice over the phone and although an appointment is always offered it is not always necessary. In fact only around 20% of calls result in an appointment. Telephone advice is provided free of charge as part of the complete service.

If your pet needs to be treated, how do you pay?

Vets Now is an independent company so you will be asked to pay at the time of treatment. Vets Now accept all major debit and credit cards or cash payments. Details of Vets Now fees are available from the practice.

Are Vets Now fees covered by pet insurance?

Vets Now fees should be covered in the same way as any other veterinary fees by your insurance company. If you are in any doubt, check the detail of your policy with your provider.

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