Tuesday, 18 December 2018

Christmas and New Year opening times

Emergencies              ☎ 01895 633600

In order to provide 24 hour care throughout the festive period, we are working with Vets Now to ensure your pets have the best possible care. We will continue to provide our own emergency service up until 4 pm on Christmas Eve (Mon 24th December) returning at 8.00 am on Thursday 27th December. Our own emergency service will be available from 8:00 am on 27th December until 4 pm on New Year's Eve ( Mon 31st January).

Vets Now will provide all emergency care from 4 pm on Christmas Eve until 8:00 am on Thursday 27th December and from 4 pm on New Year's Eve (Monday 31st December) until 8.00 am on Wednesday 2nd January. 

If you need to access any emergency care throughout the festive period please telephone the usual clinic number on 01895 633 600 and listen carefully to the instructions on the answerphone message.

Vets Now are a dedicated emergency care provider based in Harrow; 

Here are our opening hours
 (consultation by appointment) 

  • Saturday 22nd December: 9:00 am - 2:00 pm
  • Sunday 23rd December: Emergency service
  • Monday 24th December: 9:00 am - 4:00 pm
  • Christmas Day ( 25th December): Emergency service 
  • Boxing Day ( 26th December) : Emergency service
  • Thursday 27th December: 9:00 am - 7:30 pm 
  • Friday 28th December: 9:00 am - 7:30 pm
  • Saturday 29th December: 9:00 am - 2:00 pm
  • Sunday 30th December: Emergency service
  • Monday 31st December: 9:00 am - 4:00 pm
  • New Year's day ( 1st January) : Emergency service
  • Wednesday 2nd January: 9:00 am - 7:30 pm
  • Thursday 3rd January: 9:00 am - 7:30 pm 
  • Friday 4th January: 9:00 am - 7:30 pm 

  • Saturday 22nd December: 9:00 am - 12:00 noon
  • Sunday 23rd December: Emergency service 
  • Monday 24th December: 9:00 am - 4:00 pm
  • Christmas Day ( 25th December): Emergency service
  • Boxing Day ( 26th December ): Emergency service
  • Thursday 27th December: 9:00 am - 4:00 pm 
  • Friday 28th December: 9:00 am - 7:00 pm
  • Saturday 29th December: 9:00 am - 12:00 noon
  • Sunday 30th December: Emergency service
  • Monday 31st December: 9:00 am - 4:00 pm
  • New Year's Day ( 1st January) : Emergency service
  • Wednesday 2nd January: 9:00 am - 7:00 pm
  • Thursday 3rd January: 9:00 am - 4:00 pm
  • Friday 4th January: 9:00 am - 7:00 pm

  • Saturday 22nd December: 9:00 am - 12:00 noon
  • Sunday 23rd December: Emergency service
  • Monday 24th December: 9:00 am - 12:00 noon
  • Christmas Day ( 25th December): Emergency service 
  • Boxing Day ( 26th December ) : Emergency service 
  • Thursday 27th December: 9:00 am - 12:00 noon & 2:00 pm - 5:00 pm
  • Friday 28th December: 9:00 am - 12:00 noon & 2:00 pm - 6:00 pm 
  • Saturday 29th December: 9:00 am - 12:00 noon
  • Sunday 30th December : Emergency service
  • Monday 31st December: 9:00 am - 12:00 noon & 2:00 pm - 5:00 pm
  • New Year's Day ( 1st January ) : Emergency service
  • Wednesday 2nd January: 9:00 am - 12:00 noon & 2:00 pm - 5:00 pm
  • Thursday 3rd January: 9:00 am - 12:00 noon & 2:00 pm - 5:00 pm 
  • Friday 4th January: 9:00 am - 12:00 noon & 2:00 pm - 6:00 pm 

Wishing you all a very Merry Christmas and a Happy New Year!

Further Information on Vets Now

Vets Now are the leading provider of out of hours veterinary care in the UK. Vets Now works alongside your daytime practices to ensure pet owners have access to a vet whenever they need one regardless of the time. Their clinics are open when your daytime practice is closed.

  • Please always call your usual surgery telephone number and if they are closed please listen carefully to the instructions on the answerphone message about how to contact the duty veterinary surgeon.

Who works in the Vets Now clinics?

Fully qualified vets, nurses and receptionists are based in the clinic for the full duration of their shift.
All staff receive regular training with a particular emphasis on emergency and critical care of small animals.
How do you get in touch with Vets Now if you need to use the service?
You can call the usual clinic number (01895 633 600) and listen to an answer machine message giving the number of your local Vets Now clinic. Call the clinic with details of the problem and qualified staff will give you advice on what do.
All telephone calls are logged and recorded for reference purposes.

Can you just phone for advice and how much will that cost?

We have subscribed on your behalf to the Vets Now Out of Hours service. Their trained staff can offer advice over the phone and although an appointment is always offered it is not always necessary. In fact only around 20% of calls result in an appointment. Telephone advice is provided free of charge as part of the complete service.

If your pet needs to be treated, how do you pay?

Vets Now is an independent company so you will be asked to pay at the time of treatment. Vets Now accept all major debit and credit cards or cash payments. Details of Vets Now fees are available from the practice.

Are Vets Now fees covered by pet insurance?

Vets Now fees should be covered in the same way as any other veterinary fees by your insurance company. If you are in any doubt, check the detail of your policy with your provider.

Monday, 10 December 2018

Pet safety at Christmas.

Our poem is a reminder to have a pet-safe Christmas!

Twas the night before Christmas.....and at Arden House, Albert was dreaming of a new catnip mouse; when in walked the vet with some patients to see, first a kitten had fallen out of a Christmas tree. Mimi had tried to climb to the top, the tree toppled over and down she dropped! Felix had swallowed red tinsel strands, he was now being sick; an operation was planned.

With everything well and the animals fed, and Albert still asleep in his nice comfy bed; loudly the phone started to ring...’It’s my dog’ said the owner, ‘she’s raided the bin!’ Penny the Labrador’s groans could be heard; She’d eaten the bones from the cooked Christmas bird. ‘I’ll need to see her’ the vet explained as Penny was in a lot of pain.

At the hospital Penny was admitted to stay, to receive care throughout Christmas Day. The sound of the phone rang out again. ‘I’m worried about my dog!’ an owner exclaimed.
 ‘What’s happened?’ asked the vet concerned; she’d eaten a bar of dark chocolate he learned.
‘Please bring her straight in for emergency care’ the vet advised as fully aware, that a compound in chocolate in pets is toxic and likely to be what’s making her sick.

Image result for dog christmas chocolate poisoning

Lola the pug was next to arrive
 having eaten a pack of luxury mince pies. 
Raisins and grapes are unsafe for pets,
so if eaten, it's important to contact your vet.

Image result for off the leash raisins

With the patients all treated and settled, 
the vet went to put on the kettle.
 When up on the roof, the sound of hooves -
the arrival of somebody special!
'I have a gift for Albert the cat'
 greeted Santa wiping his boots on the mat. 
' And one of my reindeer has injured his foot,
 would you be so kind to take a look?'

The vet heard of Dasher's plight,
 he'd slipped on ice when he landed from flight.
An x-ray showed no broken bones, the reindeer was fit to fly to more homes.
 With tablets prescribed to help Dasher's pain,
 it was time for Santa to take the reins.
'Merry Christmas to you, Ho Ho Ho' beamed Santa as he prepared to go.
With Rudolph's nose providing the light,
 off whizzed his sleigh into the night!


Other hazards;

๐ŸŽ„Bottle corks, corn on the cob, cocktail sticks, cracker toys, ribbon and tinsel can be dangerous if swallowed. Ensure that they are tidied away or kept out of reach of pets. 

    ๐ŸŽ„Ingestion of batteries is more common at this time of year. If the battery is chewed and pierced it can cause chemical burns and heavy metal poisoning. If they are swallowed whole it is possible they will cause an obstruction. All batteries are potentially toxic so if you suspect your dog or cat has chewed or swallowed a battery - please call us.


If you think that your pet may have eaten something that they shouldn't have then swift action is necessary.

Follow these four simple steps:

Step 1Prevent your pet from eating any more.
Step 2 - Phone your vet immediately!
Step 3 - Stay calm and follow your vet's instructions.
Step 4 - Collect the relevant wrapping and packaging.

     Make a note of our phone number and call us immediately -

01895 633600

Further advice 
   Christmas time often means a busy home, with friends and family coming together in seasonal spirit. Remember that new faces and more noise can be scary for your pet, so it’s a good idea to provide them with a safe room so they can escape and be put at ease if it all becomes too much. Be mindful of the front door opening with guests arriving and leaving. Make sure that dogs can't run out!  It’s also important to maintain your pet’s normal routines, especially with feeding and exercise, to avoid them becoming too unsettled.


    The contents of the Arden House Animal Hospital website are for informational purposes only. The content is not intended to be a substitute for professional veterinary advice, diagnosis, or treatment. Always seek the advice of your Veterinary Surgeon with any questions you may have regarding your animal’s medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website. 




Monday, 12 November 2018

Pet of the Month - Hall of Fame : Shadow ( July 2018 )

Our pet of the month from July is super Shadow, who suffers from Feline Lower Urinary Tract disease (FLUTD). He has required treatment over the last few months after a flare up of his condition meant that he was unable to pass urine properly, a situation that needed urgent veterinary attention as it can be life threatening.

A brief overview;

FLUTD is not a specific disease but rather is the term used to describe conditions that can affect the urinary bladder and/or urethra (the lower urinary tract) of cats.
Clinical signs for these disorders are all very similar so it is often difficult or impossible to determine the underlying cause without doing further investigations.
The underlying causes of FLUTD include; bladder stones, bacterial infections, urethral plugs – an accumulation of proteins, cells, crystals and debris that bind together, anatomical defects e.g stricture, and bladder tumours. However, a number of cats develop the condition without any obvious underlying cause – so called Feline Idiopathic Cystitis (FIC).

Both male and female cats can suffer from FLUTD but it is the male cat that is more susceptible to a urethral obstruction due to their urethra being longer and narrower. (The urethra is a tubular structure that runs from the bladder to the outside of the body). A blocked urethra (commonly referred to as a 'blocked bladder') is an emergency that requires immediate veterinary treatment. 

Cats with FLUTD may display one or more of a range of signs;
  • Restlessness
  • Irritability or aggression
  • Lethargy
  • Straining to try and pass urine but unable to
  • Frequent  and/ or prolonged visits to the litter tray with only a small amount of urine passed  (spotting)
  • Blood in the urine
  • Excessive licking of the genital area
  • Urination in inappropriate places (outside of the litter box)
  • Crying out while attempting to urinate (pain)
If your pet is unable to pass urine (of which males have a higher risk), it is important to seek immediate veterinary attention.


It was November last year when Shadow's owner first brought Shadow in to see us after she'd noticed he was not acting himself and he’d not eaten. An examination by vet Kirstie revealed that his bladder was very large and painful and she suspected that he was unable to pass urine. As Shadow prefers to toilet outside, his owner had not been able to assess this.  He was admitted for emergency treatment which involved placing a urinary catheter to allow the urine to drain out of his bladder, relieving the pressure. A blood test was taken to ensure that Shadow's kidneys had not been damaged and to check that potassium (an electrolyte) had not built up to dangerous levels. Shadow was prescribed some medication to support his bladder and after a night in hospital was feeling much better. Shadow went home and at his next check up was doing well so it was decided to continue with supportive treatment. His owner's were advised to encourage Shadow to drink more water which helps to flush the urinary tract by producing more urine. They bought a water fountain and started to mix some wet food (pouches) into his dry food. Importantly they were aware of signs to look for should there be a recurrence.

In February this year, Shadow's owner's noticed that he appeared uncomfortable and promptly brought him in to us. Vet Celia examined him and found his bladder to be painful. He was also unable to pass a free flow of urine so he was admitted to the hospital for a urinary catheter to be placed and for treatment for the pain and inflammation. Shadow required some tests to investigate the cause of his symptoms. Over the next few weeks, Shadow had an ultrasound scan and some x-rays taken. These procedures allowed the vets to look for the presence of bladder stones (uroliths), assess the structure of the bladder and urethra, and assess kidney health. They also checked for signs that could indicate a tumour to be present. Urine samples were sent to the lab and analysed for signs of infection and the appearance of significant quantities of crystals.  With each of these factors ruled out, Shadow’s symptoms were attributed to Feline Idiopathic Cystitis (FIC) that lead to severe urethral spasms which was why he was unable to urinate.
This was very painful for him and it was important to keep him as comfortable as possible and carefully monitor his urination. Blood tests were run to monitor his kidney function and he required supportive intravenous fluid therapy. 

Subsequently, Shadow has had to stay with us several times over the course of the last few weeks for further catheterisations, monitoring and treatment. Shadow pictured in hospital during a visit from his owner. It was important that Shadow received plenty of attention as he was feeling quite depressed, so the nurses chatted away to him to help keep his spirits up and he enjoyed some chin rubs!  Shadow's owner visited with some freshly boiled fish to tempt him to eat and of course was on hand with plenty of fuss.

Throughout his time with us, Shadow has been an exemplary patient and we pleased to say that he is now doing well at home. His owners monitor him very closely to ensure that any clinical signs of recurrence are picked up on as soon as possible. Shadow takes his medication daily and his owners are continuing to encourage him to eat wet food and drink plenty of water. They are also watching his weight as being overweight is a possible risk factor of FIC, as is stress, so keeping him in a familiar home routine will be beneficial.

For his bravery and courage and his owner's perseverance and love, Shadow is our much deserved pet of the month.

Sunday, 14 October 2018

Teeth talk

Periodontal disease is one of the most common problems seen in veterinary practice. It occurs in two forms: The first is gingivitis, a reversible inflammation of the gums. The second is periodontitis, an inflammation of the deeper structures supporting the teeth.
The problems begin when plaque that is made up of food particles, saliva and bacteria, starts to build up on your pet's teeth.To start with, the plaque is a soft off-white material, but if plaque remains, it quickly mineralises and hard brown tartar forms on the teeth (also called dental calculus). It commonly leads to gum inflammation (gingivitis). Bacteria begins to build up between the gums and the teeth.

Periodontitis develops as a continuation of gingivitis. If this inflammation is not controlled, the bacteria continue to accumulate between the teeth and gums, causing irritation, infection and bleeding. This inflammatory and infectious process can destroy the periodontal ligament as well as the substance that holds teeth in their sockets, which is called cementum. The roots may become so severely affected that some teeth become loose and fall out.

Bacteria surrounding the roots gain access to the blood stream and can affect your pet's organs -  the liver, kidneys, heart and lungs.

Treatment is directed towards preventing gingivitis from progressing to periodontitis and delaying the progress of periodontitis if it is established.

Signs of dental disease may include; 

  • Bad breath ( Halitosis)
  • Dribbling
  • May become head shy and resent mouth being touched
  • May avoid harder foods
  • May avoid eating on one side of the mouth
  • Poor grooming 
  • Rubbing or pawing at the mouth
  • Redness of the gums / bleeding gums
  • Discolouration of the teeth
  • Swelling on the face

It is important to remember that pets with dental pain may not show obvious signs and they frequently maintain a normal appetite.

Throughout October and November we are offering a FREE DENTAL HEALTH CHECK for your pet with a vet! Even if your pet is not showing any signs of dental disease it is worth coming along so that the vet can assess your pet's oral health. (If further treatment is recommended the vet will provide an estimate) 

Toby has his teeth cleaned 

Lovely seven year old Toby belongs to our head nurse Jazmin. He recently had a dental scale and polish after it was noticed that he had an accumulation of tartar on his teeth. Once tartar has formed on the teeth it needs to be removed professionally by the vet, as at this stage, home brushing will not remove it.

For this procedure animals require a general anaesthetic, so prior to the dental, Toby had a health check which involved a physical examination and then a blood test to assess the function of his liver and kidneys. With a clean bill of health, Toby was booked in for a dental. Cats and dogs need to be starved before having a general anaesthetic, so Toby was not allowed any breakfast on the morning of the procedure.

Toby was given an injection of pre-medication which helped him to relax (pictured). Jazmin then settled him into a kennel to allow some time for the pre-med to take effect. Jazmin set up the dental equipment and the equipment needed to anaesthetise Toby. After about 30 minutes Toby was feeling sleepy and was ready to be anaesthetised. 

Vet Lavanya, assisted by Jazmin, gave Toby an intravenous injection of anaesthetic; this is called induction. Toby was then intubated which involves inserting a tube through the mouth and into the trachea (windpipe).The tube is then attached to an anaesthetic circuit which provides anaesthetic gas and oxygen. This enables us to control and maintain the level of anaesthesia for the patient.

Lavanya used an ultrasonic dental scaler to remove the tartar and plaque from the visible surfaces of Toby's teeth. It is important to clean the unseen bits too - below the gum margin where plaque can accumulate. She also assessed the health of the teeth; Toby did not need any extractions. After scaling each tooth, they were polished using a dental polisher and special toothpaste to leave a smooth tooth surface. This also helps to prevent the rapid re-attachment of plaque.

Following the procedure Toby recovered well from the anaesthetic. Jazmin was able to take him home the same afternoon. It was important to keep Toby quiet and rested at home for the next 24-48 hrs whilst he recovered fully from the anaesthetic.

Toby back home with his friend Ruby ๐Ÿ’œ

Now that Toby’s teeth have been cleaned, it is important that he receives home dental care in order to maintain the health of his teeth and gums and prolong the need to repeat a scale and polish in the future.

Regular tooth brushing is the best way to keep the teeth clean and healthy. Special toothbrushes and pet toothpastes are available for dogs and cats. Human toothpaste should never be used. Your vet or nurse can give you plenty of advice on introducing your pet to brushing and will demonstrate how to brush their teeth too.
Ideally puppies and kittens should be introduced to dental hygiene at an early age, however it's never too late to start! With patience and time even older pets can learn to have their teeth brushed.

Our nurses run FREE dental health clinics where you can fully discuss your pet's needs and get recommendations on the best way to care for your pet's teeth. 

There are specially designed foods, oral hygiene gels, toys and chews available to help keep pets’ teeth clean and are suitable methods if brushing has proved unsuccessful.

Regular dental examinations are important. Ideally, twice a year - at your pet's yearly booster vaccination health check and again six months later.

Disclaimer: The contents of the Arden House animal hospital website are for informational purposes only.The content is not intended to be a substitute for professional veterinary advice, diagnosis, or treatment.Always seek the advice of your veterinary surgeon with any questions you may have regarding your animal’s medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website.