Friday, 22 December 2017

Christmas & New Year opening times.


In order to provide 24 hour care throughout the festive period, we are working with Vets Now to ensure your pets have the best possible care. We will continue to provide our own emergency service up until 2 pm Saturday 23rd December, returning at 8.00 am on Wednesday 27th December. Vets Now will also provide all emergency care from 7 pm Sunday 31st December until 8.00 am Tuesday 2nd January. 

If you need to access any emergency care throughout the festive period please telephone the usual clinic number on 01895 633 600 and listen carefully to the instructions on the answerphone message.

Vets Now are a dedicated emergency care provider based in Harrow;

Image result for pet christmas cartoons

Here are our opening hours;(consultation by appointment)


  • Saturday 23rd Dec: 9:00am - 2:00pm
  • Sunday 24th Dec:Closed (emergencies only)
  • Christmas Day: Closed (emergencies only)
  • Boxing Day:Closed (emergencies only)
  • Wednesday 27th Dec: 9:00am -7:30pm
  • Thursday 28th Dec: 9:00am -7:30pm
  • Friday 29th Dec: 9:00am -7:30pm
  • Saturday 30th Dec: 9:00am -2:00pm
  • Sunday 31st Dec: Closed (emergencies only)
  • New Year's Day: Closed (emergencies only)


  • Saturday 23rd Dec: 9:00am -12:00 noon 
  • Sunday 24th Dec: Closed (emergencies only)
  • Christmas Day: Closed (emergencies only)
  • Boxing Day: Closed (emergencies only)
  • Wednesday 27th Dec: 9:00am -7:00pm
  • Thursday 28th Dec: 9:00am - 4:00pm
  • Friday 29th Dec: 9:00 am -7:00 pm
  • Saturday 30th Dec: 9:00 am -12:00 noon
  • Sunday 31st Dec: Closed (emergencies only)
  • New Year's Day: Closed (emergencies only) 


  • Saturday 23rd Dec: 9:00am -12:00 noon
  • Sunday 24th Dec: Closed (emergencies only) 
  • Christmas Day: Closed (emergencies only)
  • Boxing Day: Closed (emergencies only)
  • Wednesday 27th Dec: 9:00am -12 noon & 2:00pm -5:00pm
  • Thursday 28th Dec: 9:00am -12 noon & 2:00pm -5:00pm
  • Friday 29th Dec: 9:00am -12 noon & 2:00pm -6:00pm
  • Saturday 30th Dec: 9:00 am -12:00 noon
  • Sunday 31st Dec: Closed (emergencies only)
  • New Year's Day: Closed (emergencies only)
Image result for christmas pet cartoons

We wish you all a Merry Christmas and a Happy New Year!

Further Information on Vets Now

Vets Now are the leading provider of out of hours veterinary care in the UK. Vets Now works alongside your daytime practices to ensure pet owners have access to a vet whenever they need one regardless of the time. Their clinics are open when your daytime practice is closed.

  • Please always call your usual surgery telephone number and if they are closed please listen carefully to the instructions on the answerphone message about how to contact the duty veterinary surgeon.

Who works in the Vets Now clinics?

Fully qualified vets, nurses and receptionists are based in the clinic for the full duration of their shift.
All staff receive regular training with a particular emphasis on emergency and critical care of small animals.
How do you get in touch with Vets Now if you need to use the service?
You can call the usual clinic number (01895 633 600) and listen to an answer machine message giving the number of your local Vets Now clinic. Call the clinic with details of the problem and qualified staff will give you advice on what do.
All telephone calls are logged and recorded for reference purposes.

Can you just phone for advice and how much will that cost?

We have subscribed on your behalf to the Vets Now Out of Hours service. Their trained staff can offer advice over the phone and although an appointment is always offered it is not always necessary. In fact only around 20% of calls result in an appointment. Telephone advice is provided free of charge as part of the complete service.

If your pet needs to be treated, how do you pay?

Vets Now is an independent company so you will be asked to pay at the time of treatment. Vets Now accept all major debit and credit cards or cash payments. Details of Vets Now fees are available from the practice.

Are Vets Now fees covered by pet insurance?

Vets Now fees should be covered in the same way as any other veterinary fees by your insurance company. If you are in any doubt, check the detail of your policy with your provider.

Wednesday, 20 December 2017

Pet safety at Christmas!

      Here are some hazards to be mindful of as the festive season gets into full swing.

The following guide shows you which foods to avoid ( the naughty list) & suitable treats (the nice list).  
   (click on image to enlarge on mobile devices)

    Remember that cats can also be attracted to the foods listed above and as with dogs, are dangerous if eaten.

   Other hazards to look out for include;


     Ingestion of batteries is more common at this time of year. If the battery is chewed and pierced it can cause chemical burns and heavy metal poisoning. If they are swallowed whole it is possible they will cause an obstruction. All batteries are potentially toxic so if you suspect your dog or cat has chewed or swallowed a battery - please call us.

   Bottle corks, corn on the cob, cocktail sticks, cracker toys, ribbon and tinsel can be dangerous if swallowed. Ensure that they are tidied away or kept out of reach of pets.


 Our Christmas song is a reminder of the hazards
  at  Christmas time
 ( to the tune of walking in a winter wonderland)
   December's here, the decs are glistening.
   The vet's phone rings, we are listening.....
   chewed up fairy lights, chocolates found,
   steal some bites.
Anxious pets? A New Year's party's planned.

The tree sways, glass baubles disturbed,
wanting to play, meows are heard.
Then something goes wrong, Felix falls down headlong
meanwhile Fluffy's eating purple tinsel strands!

In the kitchen,
Christmas cake & gammon ham.
A stretched out paw to reach the turkey crown.
Boiling water carried in a saucepan.
Be sure to keep the kitchen out of bounds!

 So as you begin to tire,
 watching TV by the fire.
    Remember your pets,
 safe and sound they must be kept.
    Our Christmas message we do hope you understand! 

     Christmas time often means a busy home, with friends and family coming together in seasonal spirit. Remember that new faces and more noise can be scary for your pet, so it’s a good idea to provide them with a safe room so they can escape and be put at ease if it all becomes too much. Be mindful of the front door opening with guests arriving and leaving. Make sure that dogs can't run out!  It’s also important to maintain your pet’s normal routines, especially with feeding and exercise, to avoid them becoming too unsettled.

     In an emergency

    If you think that your pet may have eaten something that they shouldn't then swift action is necessary. 

Follow these four simple steps:

   Step 1 - Prevent your pet from eating any more.
   Step 2 - Phone your vet immediately!
   Step 3 -Stay calm and follow your vet's instructions.
   Step 4 -Collect the relevant wrapping and packaging.

     Make a note of our phone number and call us immediately -

01895 633600


      The contents of the Arden House Animal Hospital website are for informational purposes only. The content is not intended to be a substitute for professional veterinary advice, diagnosis, or treatment. Always seek the advice of your Veterinary Surgeon with any questions you may have regarding your animal’s medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website. 

Sunday, 3 December 2017

Pet of the month hall of fame - Frankie ( October)

Meet 12 year old Frankie!

This gorgeous boy is our brave pet of the month after overcoming injuries sustained from being hit by a car back in July.

When Frankie was rushed into the hospital it was clear that he had suffered a nasty injury to his head. Vet Katie carried out an initial assessment of his injuries - his jaw was fractured and his left eye had come out if its socket(prolapsed). He was in shock and pain so he was given some pain relief and intravenous fluid therapy to make him comfortable and help him recover from the shock. The following day Frankie was less distressed and we were able to assess him further. An x-ray was taken of his chest and abdomen to check that he hadn't suffered any internal injuries. Although he had improved a little, his neurological signs from the head trauma were unstable which meant he was not yet fit enough for a general anaesthetic and surgery to treat his injuries.

We continued to provide supportive treatment, he was such a brave boy and let the nurses syringe feed him. Four days after he was admitted to the hospital, Frankie's condition had improved further;  vet Louise carried out an operation to remove his damaged eye (enucleation) and stabilise the fracture to his lower jaw (mandible). This was achieved by using a stainless steel wire to align the jaw and hold it in place.
Frankie had also suffered some nerve damage to his right eye which meant that his eye reflexes were impaired. The nerves to his left front leg were damaged too which resulted in some loss of leg movement. Depending on the level of damage, the nerves can sometimes recover and function be restored.

After recovering well from the anaesthetic, Frankie was feeling a much happier boy. It was important to encourage him to eat so we tempted him with a selection of soft foods along with some cuddles. We felt that he would feel even happier at home with his creature comforts and  TLC from his owner so Frankie was allowed home. He came back in for a check up two days later and Louise was concerned that he was not eating as well as she'd expect. 

Looking at his jaw Louise could see that there had been some movement of the fracture site and Frankie was uncomfortable, so he was admitted to the hospital for further assessment under a general anaesthetic; the wire had loosened causing the fracture site to misalign.

Louise repositioned his jaw and tightened the wire. Following the procedure, Frankie was a sleepy boy so he spent a night in hospital. The following morning he was bright and comfortable and managed  to lap some food by himself! - Frankie was able to go home.

From this point on-wards, Frankie has continued to get better. He's had a few trips to see us so that we can assess his progress.  He is eating well and the nerve damage to his eye and his leg have improved. Overall he is enjoying life again!

Frankie has certainly been through the mill and we are so pleased that this gorgeous, friendly boy is well on the road to recovery.