Friday, 6 December 2019

Christmas and New Year opening times


In order to provide 24 hour care throughout the festive period, we are working with Vets Now to ensure your pets have the best possible care. We will continue to provide our own emergency service up until 4:00 pm on Tuesday 24th December, returning at 8:00 am on Friday 27th December. Vets Now will also provide all emergency care from 7:00 pm  on Tuesday 31st December until 8:00 am on Thursday 2nd January. 

If you need to access any emergency care throughout the festive period please telephone the usual clinic number on 01895 633 600 and listen carefully to the instructions on the answerphone message.

Vets Now are a dedicated emergency care provider based in Harrow;

Image result for pet christmas cartoons

Here are our opening hours;(consultation by appointment)


    • Monday 23rd Dec: 9:00 am - 7:30 pm
    • Christmas Eve : 9:00 am - 4:00 pm
    • Christmas Day: Closed (emergencies only)
    • Boxing Day: Closed (emergencies only)
    • Friday 27th Dec: 9:00 am -7:30 pm
    • Saturday 28th Dec: 9:00 am-2:00 pm
    • Sunday 29th Dec: Closed (emergencies only)
    • Monday 30th Dec: 9:00 am - 7:30 pm
    • New Year's Eve: 9:00 am - 4:00 pm
    • New Year's Day: Closed (emergencies only)
    • Thursday 2nd January - 9:00 am - 7:30 pm
    • Friday 3rd January: 9:00 am - 7:30 pm


      • Monday 23rd Dec: 9:00 am -7:00 pm
      • Christmas Eve : 9:00 am - 4:00 pm
      • Christmas Day: Closed (emergencies only)
      • Boxing Day: Closed (emergencies only)
      • Friday 27th Dec: 9:00 am -7:00 pm
      • Saturday 28th Dec: 9:00 am - 12:00 noon
      • Sunday 29th Dec: Closed (emergencies only)
      • Monday 30th Dec: 9:00 am -7:00 pm
      • New Year's Eve: 9:00 am - 4:00 pm
      • New Year's Day: Closed (emergencies only) 
      • Thursday 2nd January - 9:00 am - 4:00 pm
      • Friday 3rd January - 9:00 am - 7:00 pm


        • Monday 23rd Dec: 9:00 am -12:00 noon and 2:00 pm - 5:00 pm
        • Christmas Eve: 9:00 am - 12:00 noon and 2:00 pm - 4:00 pm
        • Christmas Day: Closed (emergencies only)
        • Boxing Day: Closed (emergencies only)
        • Friday 27th Dec: 9:00 am -12 noon & 2:00 pm -6:00 pm
        • Saturday 28th Dec: 9:00 am -12 noon 
        • Sunday 29th Dec: Closed ( emergencies only)
        • Monday 30th Dec: 9:00 am -12:00 noon & 2:00 pm -5:00 pm
        • New Year's Eve: 9:00 am - 12:00 noon - 2:00 pm - 4:00 pm
        • New Year's Day: Closed (emergencies only)
        • Thursday 2nd January: 9:00 am - 12:00 noon - 2:00 pm - 5:00 pm
        • Friday 3rd January: 9:00 am - 12:00 noon - 2:00 pm -6:00 pm
        Image result for christmas pet cartoons

        We wish you all a Merry Christmas and a Happy New Year!

        Further Information on Vets Now

        Vets Now are the leading provider of out of hours veterinary care in the UK. Vets Now works alongside your daytime practices to ensure pet owners have access to a vet whenever they need one regardless of the time. Their clinics are open when your daytime practice is closed.

        • Please always call your usual surgery telephone number and if they are closed please listen carefully to the instructions on the answerphone message about how to contact the duty veterinary surgeon.

        Who works in the Vets Now clinics?

        Fully qualified vets, nurses and receptionists are based in the clinic for the full duration of their shift.
        All staff receive regular training with a particular emphasis on emergency and critical care of small animals.
        How do you get in touch with Vets Now if you need to use the service?
        You can call the usual clinic number (01895 633 600) and listen to an answer machine message giving the number of your local Vets Now clinic. Call the clinic with details of the problem and qualified staff will give you advice on what do.
        All telephone calls are logged and recorded for reference purposes.

        Can you just phone for advice and how much will that cost?

        We have subscribed on your behalf to the Vets Now Out of Hours service. Their trained staff can offer advice over the phone and although an appointment is always offered it is not always necessary. In fact only around 20% of calls result in an appointment. Telephone advice is provided free of charge as part of the complete service.

        If your pet needs to be treated, how do you pay?

        Vets Now is an independent company so you will be asked to pay at the time of treatment. Vets Now accept all major debit and credit cards or cash payments. Details of Vets Now fees are available from the practice.

        Are Vets Now fees covered by pet insurance?

        Vets Now fees should be covered in the same way as any other veterinary fees by your insurance company. If you are in any doubt, check the detail of your policy with your provider.

        Monday, 2 December 2019

        Brrrr.......Bunnies and guinea pigs in Winter.

        Winter tips for outdoor pets

        Winter can be a difficult time for our outdoor pets. It is important to take steps to ensure that they remain happy and healthy throughout the cold months.

        Hutch position;

        If possible, move the hutch indoors to a cool room of the house or into a shed, porch or unused garage. Do not put the hutch in the garage if you park a car in it. The exhaust fumes are dangerous for them.

        If it is not possible to bring the hutch inside,then ensure that the hutch is in a sheltered area of the garden. It needs to be raised off of the ground, so if the hutch has not got long legs, place some bricks underneath. This will help to prevent the damp from the ground affecting the bottom of the hutch.

        Protect from the elements;

        Rabbits and guinea pigs need protection from draughts and damp!

        Check the hutch walls and roof to ensure that there are are no gaps through which rain and wind can get in. Put sheets of newspaper and a blanket or duvet onto the roof and let it hang down the back and sides of the hutch to provide extra insulation.Then protect it by securing a waterproof plastic sheet over the top (tarpaulin is a good choice) or you can purchase a waterproof hutch cover from a pet store. 

        Make the inside of the hutch warm;
        • Use layers of newspaper to line the base of the hutch. Newspaper is a good insulator.
        • Place a thick layer of super absorbent litter like Excel bedding and litter or Smartbedz on top of the newspaper. It will help to absorb urine and keep the hutch drier and warmer.
        • Provide lots of extra hay as bedding so that they can snuggle into it.
        • A cardboard box with a hole cut in one side and filled with some hay will give them somewhere a bit more insulated to sit. (Make sure that they have enough room in the rest of the hutch to stretch out).
        • A pet-safe microwaveable heat pad ( SnuggleSafe) is a safe option to add warmth on an icy night.

        The front of the hutch;

        During the daytime your rabbits and guinea pigs will welcome some fresh air and winter sun so leave the front uncovered. Ensure that the hutch has a bedroom section that they can retreat into. Should the weather be poor, a clear plastic or perspex sheet can be placed over the mesh front so that your pet can still see out, light can get in, but it keeps the wind and rain out. 

        The hutch front should be covered overnight.

        When covering the hutch front, It is important to make sure that there is sufficient ventilation - allow air to circulate through the hutch. Don't seal the hutch off completely.

        Each day;

        Your outdoor pets must be checked regularly.  ( three times a day )

        • Ensure that the hutch is not leaking and is still protected from the elements( e.g covers are in place and haven't blown away).
        • Check that their bedding is dry - damp, soiled bedding must be changed promptly.
        • A bottle snug
        • Provide them with fresh food (nuggets and hay) and fresh veggies.
        • Check water bottles frequently in case they have frozen. The drinking spout needs to be checked too as it can ice up. Have a couple of spare bottles available so that they can be swapped over if necessary.A bottle snug is a good idea to help prevent the water freezing - the water should still be checked.
        • Observe your pet to ensure that they have eaten and been to the toilet and that they are bright and alert. Any concerns should not be ignored.
        • If they appear sleepy or not really reacting to anything, you must book an urgent appointment with the vet.
        Remember that the hutch still needs a thorough clean each week.



        Exercise is still important during the Winter. Bring them indoors to a cool room for a run around ( supervise at all times) or let them have a short time in the garden ( as long as the grass is not soaking wet). Covering a run with tarpaulin provides a dry sheltered area for exercise. Position the run so that it gets the warm winter sunshine.
        Try to prevent your pet from getting too wet or cold. Should they get wet, towel them dry and allow them to warm up naturally indoors.

        Remember, your pets still rely on you for their regular routine. So even though it’s wet, miserable and cold out there, everything should remain as close to normal as possible.This includes feed time, play time, snuggle time, and cleaning time.

           So wrap up warm and head outside!


        Saturday, 9 November 2019

        Harley - star pet hall of fame

        Lovely 12 year old border collie Harley has been a regular visitor to see us over the last few months.

        Harley's owner noticed that his right eye was sore and brought him in to an appointment. An ophthalmic assessment revealed that Harley had an ulcer on the surface of his eye, a structure called the cornea. The cornea is the clear, transparent window of the eye and is made up of three main layers. 

        An injury of the cornea is known as an ulcer. Generally these wounds are described as superficial (shallow)

        whereby only the surface layer of the cornea is affected or they can be deep where the wound extends deeper into the other layers. There are several reasons for their occurrence, for example; trauma to the eye (from a scratch ,a twig etc), foreign material entering the eye, and underlying conditions of the eye such as dry eye, deformed eyelids/eyelashes.

        Harley's eye ulcer was shallow and the initial treatment involved supporting the heath of the eye and of Harley through the healing process of the ulcer. Harley was prescribed antibiotic eye drops to prevent and protect against infection, lubricating drops to help keep the eye's surface healthy and pain medicine to be taken by mouth as corneal ulcers can be quite painful.

        It was important that Harley's eye was monitored closely as even seemingly 'simple ulcers' can worsen. Harley came back for check ups every other day. Vet Lavanya was a little concerned that although the ulcer was no worse there had been no improvement. She applied a local anaesthetic eye drop to Harley's eye and carried out a procedure called debridement. This involved Harley sitting very still to enable Lavanya to rub the surface of the ulcer with a cotton bud. This removes any loose epithelial cells and freshens up the wound edges to stimulate healing. Harley was such a good boy throughout. The frequency of Harley's eye drop treatment was increased. At his next visit, a couple of days later, vet Katie assessed his eye and worryingly it had worsened. The ulcer had deepened and Katie was concerned that it might develop into a 'melting ulcer'. This is when the ulcer deteriorates rapidly and often a specific bacterial infection is present. If the ulcer progresses even deeper there is a risk of rupture of the eye. Due to the seriousness of the condition, Harley was admitted to the hospital for intensive medical management.  After two days, head vet Cathy reassessed Harley's eye and decided that the next step was for her to perform a surgical procedure called a conjunctival pedicle graft to further support and stabilise his eye. ( see below for details). This required Harley to have a general anaesthetic.

        Following the surgery, Harley spent the next three days in the hospital so that we could continue to administer his eye treatment. He was such a brave boy and wore his head cone without any fuss. With Harley's eye doing well, he was allowed home. Despite a surgical approach, Harley still needed frequent daily eye drops so he spent a combination of days at home and at the hospital ( on days when his owner was out). This took lots of time, patience and dedication from his lovely owner.

        He was quite settled and happy during the days he spent with us and enjoyed plenty of cuddles with the nursing staff!

        After several weeks, Harley's eye was improving and healing well. With the graft having done its job Cathy carried out a small procedure under a brief general anaesthetic whereby she trimmed back the remaining graft to encourage it to shrink. We are delighted to say that Harley continues to do well.

        Harley has been a joy to look after and very brave throughout his treatment .He is a well deserved star pet!  

        Pedicle graft

        The conjunctiva is a pink thin membrane at the edge of the eye. In cases of rapidly progressive corneal ulcers, it is possible to surgically create a stalk or ‘pedicle’ of conjunctiva which can then be stitched into the corneal ulcer. The pedicle of conjunctiva not only provides some stability for the weakened cornea but also brings blood vessels (carrying healing cells and antibodies) right to the ulcer – this helps to fight infection.

        Tuesday, 29 October 2019

        Take the fright out of Halloween - Tips for keeping your pet safe.

        Halloween has become more popular each year with parties being held, fireworks being let off and children out trick or treating. Here are a few reminders to ensure that your pet stays safe πŸŽƒ ;

        • All the noise and excitement of Halloween can be unsettling and distressing for animals, so provide them with a safe, quiet and secure area in which to retreat, complete with their favourite bed, blanket and toys.
        • Take your dog out for a walk before the evening activities get under way.
        • Keep your cat indoors.
        • Keep all edibles out of the reach of your pet, especially chocolate and treats that contain the natural sweetener xylitol as these can be toxic to pets.  Should your pet eat either of these products, please call your vet immediately for advice.

        • Keep pets away from the front door. Children in costumes can scare a pet and with the door opening and closing frequently, you don't want them escaping.
        • To avoid the door bell repeatedly ringing, stand outside during the busiest time to hand out the treats.
        • Do not dress your pet up unless they are completely comfortable with this and ensure that the accessories are kept simple. Supervise your pet at all times.
        • Take care if you are using candles - wagging tails and swatting paws can knock them over.
        • Keep glow sticks and glow accessories out of the reach of pets. Even though they aren’t necessarily toxic, if chewed, they can cause your pet to salivate excessively and act abnormally - seek advice from your vet.
        And remember, 

        Friday, 11 October 2019

        Fireworks are no fun.

        With many pets anxious and fearful of loud noises, the firework season can result in some stressful evenings for pets and owners alike.

        Signs to look out for in your pet include panting, trembling, pacing, seeking people, hiding or trying to escape, refusal to eat, inappropriate urination or defaecation, vocalisation,  as well as changes in facial expression and body language indicative of stress.

        To help your pet cope with this time of year, here are some helpful steps you can take at home. It's important to be prepared, so now is the time to act, before the fireworks start.

        • Provide your dog with a safe retreat or denMany people will create a den by using a dog crate covered on three sides with a blanket, but a space under a piece of furniture could do the job equally well. Provide a cosy bed or blankets in which they can hide and feel secure. Allow them freedom to access and leave the den at all times and provide positive experiences whilst they are using it, like a favourite toy or treat and give lots of praise.   Leave a water bowl nearby so that your dog can easily get a drink. Prepare this area in advance to allow your pet time to get used to using it.
        • Cats tend to find their own safe haven such as under a bed , behind a sofa or up high on top of a wardrobe. You might like to provide a cardboard box on its side with a blanket inside or an igloo bed. It can be placed in your cats preferred hiding place, but don't force them to use it, they will choose to do what makes them feel most comfortable. Provide a litter tray that they can easily access.

        Calming products;      
        There are some excellent natural calming products available to help manage stress in dogs and cats.  FeliwayⓇ for cats and AdaptilⓇ for dogs are some of the best known – they mimic the comforting pheromones, which are naturally produced by the animals.

        We stock a product called Pet Remedy which is a blend of essential oils that can help to calm anxious and stressed animals. It is available in a diffuser or spray format and starts to help immediately. 


        Pet remedy plug-in diffuser - £18.92
        Pet remedy refills (2 pack) - £18.92
        Pet remedy calming spray 15ml - £5.26
        Pet remedy calming spray 200ml -  £16.66

        Pet remedy calming wipes ( 12 pk ) - £7.20
        Pet remedy party survival kit - £ 23.39

        ZylkeneⓇ is a calming supplement that contains a natural ingredient derived from a protein in milk called casein that has clinically proven calming properties to help relax dogs and cats. It is available as either a capsule that can be sprinkled on their food or a tasty chew. 

        These products can help with many stressful events - do speak to your vet or nurse!

        πŸ‘•A Thunder-Shirt for dogs is based on the concept of swaddling or compression. Just as swaddling new born babies can help them to feel more secure, the gentle pressure applied by the Thunder-Shirt can have a calming effect and help anxious dogs feel more secure. 
        (This method may not work for some dogs).

        Prescribed medication

        There are drugs that can be prescribed for particularly stressed pets. 
        For dogs that get particularly worried by fireworks, a product is now available to help them with noise phobias. It provides a calming effect without sedating them. It is a gel that is applied to the gums, so it can be administered at home. Your dog should be able to function normally, and of course, be less concerned about the noises.

        Your pet will require a  health check with a vet before any medication can be prescribed.

        Please ask us today about the best option for your pet❕

        Some tips for on the night(s)
        • Take your dog for a walk early in the evening before the fireworks start.
        • Ensure your pet is safely inside and secure doors, windows and cat flaps. Cats will need a litter tray.
        • Is your pet micro-chipped in case they do escape and are your details up-to-date? 
        • Try not to leave your pet alone when fireworks are going off. Pets may hurt themselves or cause damage if they are not supervised. Having you there provides reassurance and comfort.
        • Shut curtains, keep lights on and switch on the radio or TV to help muffle out the sounds of the fireworks.
        • Provide distraction in the form of toys or chews.
        • A little calm reassurance from you, should they seek it, will go along way. Don't fuss though, as this can make their behaviour worse. Praise your pet if they are relaxed with cuddles and a treat. 
        • Ignore any fearful behaviour such as panting, pacing and whining. Continue to stay relaxed and carry on as if nothing has happened. 
        • Act normally and try to stick to your normal routine. Ignore the fireworks.
        • Don’t get cross or punish your pet, regardless of their behaviour, as it will only make them more distressed.
        • Should your dog need to go into the garden to the toilet, keep them close to you on a lead.
        • Cats prefer to be left to cope on their own - let them find a hiding place and leave them undisturbed.
        πŸŽ‡It is a good idea to find out if any public firework displays are scheduled in your local area to ensure that you are at home with your pet when it is happening.
        πŸŽ†If you are planning your own firework party, let your neighbours know so that they can be prepared.
        πŸ”₯ Don't forget to check bonfires thoroughly before lighting as hedgehogs (and other wildlife) like to sleep in them. Lift up the base using a broom handle and listen for any noise, shine a torch into the log pile, or even better, move the bonfire completely before lighting. Light a bonfire from one side only, it will provide an escape route for a hog. 
        (Information courtesy of the British Hedgehog Preservation Society)

        Tips for outdoor rabbits and guinea pigs;

        • If the hutch is attached to a run, make sure that your pet is back in their hutch before it gets dark and close off access to the run.
        • Provide plenty of extra hay in which they can burrow and hide. A cardboard box ,with a hole cut in the side for access and filled with hay, makes a good hiding place.
        • Turn the hutch to face a wall or fence to help block out the flashes,  or cover the hutch. Do however ensure that there is enough ventilation.
        • If you can, move the hutch indoors to a cool part of the house or into a shed for example.
        • You could always bring them inside for a cuddle (if they are used to this) or pop them in a pet carrier indoors with plenty of hay during the worst period of the fireworks.

        Behaviour modification
        Other than changes to the home environment, or medication, you can try behaviour modification to ease your pet's fear. This is more of a long-term management option which can be very effective. A process called 'de-sensitisation' teaches your pet not to react to the fear stimulus and then eventually to associate it with something positive. Ask your vet about sound therapy and for further advice on behaviour modification.


        The contents of the Arden House Animal Hospital website are for informational purposes only. The content is not intended to be a substitute for professional veterinary advice, diagnosis, or treatment. Always seek the advice of your Veterinary Surgeon with any questions you may have regarding your animal’s medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website.